Frequently asked questions about refunds
What form of refund can I get?
Once the product has been evaluated and it’s eligible for a return, we will issue the refund process to your original payment mode. It will take a minimum of 7 business days to credit in your bank account, debit/credit card.
What if I receive an item with manufacturing defect?
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, you may call our customer service and we will sort this out for you. You may be sent a form to fill up which will be sent to you via email. You are requested to fill a complete form with pictures and videos of the item showing the fault or damaged part and we will then start investigating the problem.
We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.
If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.
Should you decide that you do not want a replacement and the return request was received within 15 calendar days from the date of receipt, we will issue the refund to your original payment mode.
If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly, we will return the item back to you.
How long does it take for the whole return and exchange process to be completed?
We usually collect items within 24-48 business hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.
What delivery destinations does the zoco return policy apply to?
Our return policy is applicable to items delivered within the United Arab Emirates only. We are unable to process a return for items shipped to any other destination.