Terms & Condition
Note: Please read the following terms and conditions very carefully due to your use of our website, accepting and complying with the following terms and conditions (“Terms”)
We make shopping as easy as possible zoco. You’ll choose your appropriate payment method:
- Bank cards(Debit Cards)
- Pay at the door(Cash-on-Delivery)
Zoco offers multiple payment options to Customers on the Website
Customers can make online payments using his/her credit/debit card; and we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. In the event the bank rejects to honor any payment transaction made by a Customer towards an order, Zoco shall have the right to refuse to ship the order to the Customer without any liability whatsoever.
At Zoco, we are committed to creating our delivery process as quick and pleasant as possible, because we all know how important it is that your goods arrive on time and in perfect condition. Within the region, we work with Wing Courier Company to supply you the quickest service and therefore the best prices. All shipments made up of approved Orders are shipped employing a 3rd party fulfillment service. Please ask the terms and conditions of Wing Courier Company for more details on shipment details.
We also provide a tracking code – as provided by the 3rd party service which the User can use to trace their shipment.
Return and Exchange
We value your business and want you to be 100% satisfied with our products. If you are not satisfied with your order, replace/canceled cancel the product within 15 days. The stock exchange depends on the availability of the goods you request. If the requested goods are not available, your bank account will be credited according to the refund policy. We will only accept returns or exchanges from the United Arab Emirates only.
Zoco refunds the deposit amount to the customer’s credit card account. The reimbursement amount will be deposited into the account of the Customer within the period determined by the bank that issued the credit card; or
Deposit or bank transfer:
The Zoco into the Customer’s bank account will deposit the refund amount within ten (10) business days from the receipt of the refund request by the Customer.
Usage of Promo code by the Company
Zoco has the proper to refuse the usage of any promo code at any point in time. Promo codes, which have expired, can’t be used on the web site. Zoco can at any time ask the Customer for the proof of getting received the promo code. Promo codes are often used only on specific orders as deemed fit by Zoco. Promo codes at Zoco’s discretion are applicable to certain items, on specific orders, or on specific dates and occasions. Promo codes cannot be clubbed with any other offer running on the site.
Terms & Conditions of use of the website
All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
Your membership is solely for your personal and non-commercial use. Any use of this website or its content other than for personal purposes is prohibited. Your personal and non-commercial use of this website shall be subjected to the following restriction (I) you may not modify any content of the website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this website in any manner that may be harmful to the operation of this website or its content
You will not (a) use any product or service available on the website and / services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the website and/or services in any way that is unlawful, or harms Zoco or any other person or entity, as determined in the Zoco sole discretion.
You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the website and / or services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the website and / or services
You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” “phishing” and “griefing” as those terms are commonly understood and used on the internet.
All information, content, and material contained in the website and/or services are Zoco’s copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to Zoco. No information, content or material from the website and / or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Zoco’s express written permission
FREQUENTLY ASKED QUESTIONS
How much does Zoco cost for delivery?
Shipping costs vary depending on location, weight, and delivery service. We offer free shipping on all UAE orders.
More information about delivery time to me?
All deliveries are made by our reliable logistics partner. You can check the status of your order by logging in and selecting the “My Account” option. Delivery times vary depending on product availability, customer location, and public holidays. Standard delivery to the UAE usually takes two to three business days.
How are the products packed, so they will reach me safely?
In addition to keeping the original packaging by the manufacturer, we secure your purchases with additional packaging, to ensure that they arrive at you in pristine condition, if appropriate.
What happens if something happens to a transferred product?
You can rest assured that we will deliver the goods safely and on time. If you have any questions, please send an email to (___________________) or call (______________________)on Saturday-Thursday (except Friday and public holidays) between 09:00 and 18:00.